![]() ![]() Warning: Because 2-Way SMS is a more limited communication medium, only three question types are supported: NPS©, single answer multiple choice, and text entry. Make sure to include the information listed above. Contact Qualtrics Support via email to request your alphanumeric IDs be enabled.Create a list of countries you plan on sending SMS messages to.Decide what alphanumeric IDs you want to use.To request the ability to use multiple sender IDs: Branch logic cannot be used to dynamically assign multiple sender IDs. Only one Sender_ID can be set in each survey. ![]() See International Support for Alphanumeric Sender IDs for more information. Only one sender ID can be used for these countries. Some countries require pre-registration before you can use an alphanumeric ID.Make sure your sender ID has been configured with Qualtrics or your service provider. You must have the ability to send distributions using the sender ID you enter in your survey flow, or your SMS distributions will fail.SMS Credits ConsumptionĮxample: If you are distributing a survey to 3 countries and want to use a different sender ID for each country, you must create 3 versions of the survey that each contain a distinct value for “Sender_ID”. You can check how much it costs to send and receive SMS messages on the Twilio support site. In the self-service model, SMS message distribution cost is handled directly by customers with Twilio. #Am client text messaging add in how toPlease reach out to your Customer Success Representative for instructions on how to set a Sender ID for your brand. *Alphanumeric Sender IDs in Russia require additional registration. If the directional SMS is “US” then it will send from a United States number. ![]() If the directional SMS is “Local”, then the messages will send from a local phone number. 1-way SMS distributions are when you send the recipient a survey link via SMS while 2-way SMS distributions are when the recipient takes the survey by sending and receiving messages.
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